FAQ

I need help with placing my order, sizing etc. How do I get in touch?

The fastest way for us to deal with any issues like this is by e-mail. Send all correspondence to info@labrecs.com and we will be back to you within 24 hours. Please include as much information as possible - your PayPal e-mail address, order number and full name.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

Do you ship worldwide?

Yes, we do. It costs a little more to ship outside the UK, but we try and keep those prices as low as possible.

When will my order arrive?

Check each product page for the 'status' - many products leave us on the day you order. We try and get all orders out within 24 hours of them being placed. After it leaves LAB HQ, it's in the hands of the postal service! Customers from outside of the UK should expect to wait just a little bit longer. It'll be worth it, honestly!

Is there any way to buy without a credit card?

We accept cheques - e-mail info@labrecs.com with your request and we'll send you full details.

How do I stay up-to-date with LAB's latest products & releases?

The best way is for you to bookmark LABRECS.com and add us on both Facebook and Twitter.